At Lumera Beauty Salon, we want every purchase to be a smooth and pleasant experience. This Return Policy explains the general conditions for returning eligible products purchased from us.
Before requesting a return, please make sure that the product meets the applicable return conditions. Our team may review the product details and purchase information before confirming the next step.
Submit your return request with the relevant order and product details.
The product and request details may be reviewed to determine eligibility.
If approved, return instructions will be provided for the eligible product.
A product may be considered for return when it meets the applicable purchase and product conditions. Items should generally remain unused, in suitable condition, and include the relevant packaging or order information where applicable.
Products that have been used, opened, altered, damaged after delivery, or are otherwise unsuitable for resale may not be eligible for return. Eligibility can also depend on the type of product and the applicable purchase terms.
If you receive a product that is different from the product included in your order, please keep the product and its packaging safely available while the issue is reviewed.
If a product arrives damaged, the issue should be reported as soon as reasonably possible. Details about the order and condition of the product may be requested for verification.
Once a return request is received, the information may be checked before approval. If the return is accepted, the customer will receive the relevant instructions for completing the return.
Where applicable, an exchange may be considered instead of a return. Availability depends on the product, condition, and applicable purchase terms.
Please keep your order information and product packaging safely available until the return request has been reviewed. Products should be returned only after receiving the relevant return instructions.
Used or opened products may not qualify for return, depending on the product and applicable conditions.
Keep the product and packaging safely available and provide the relevant order details for review.
An exchange may be available for eligible products, subject to applicable purchase terms and availability.
We appreciate your trust and aim to make every Lumera Beauty Salon experience simple and comfortable.
