We want every appointment and purchase at Lumera Beauty Salon to be simple, clear and comfortable. This policy explains how cancellations, rescheduling and refunds are handled.
Please inform us as early as possible if you cannot attend your scheduled appointment.
Appointment changes can be requested before the scheduled service time.
Refund eligibility depends on the booking, payment and service conditions applicable to your purchase.
At Lumera Beauty Salon, we aim to handle every cancellation or refund request fairly and transparently. Because salon appointments reserve a specific time and service for a customer, refund decisions may depend on the timing and circumstances of the request.
If you need to cancel an appointment, please contact Lumera Beauty Salon as soon as possible. Early communication helps us manage the reserved appointment time and may allow another customer to book the slot.
Customers may request to change their appointment date or time. Rescheduling is subject to availability and may not always be possible during busy periods.
Some appointments, packages or special services may require an advance payment or deposit. The refundability of such payment will depend on the terms communicated at the time of booking.
Missing an appointment without prior notice, or cancelling very close to the scheduled time, may result in the loss of an applicable deposit or advance amount where such condition was communicated during booking.
Completed salon services are generally not eligible for a standard refund simply because a customer changes their mind. However, if you believe there is a genuine concern regarding a service, please contact us promptly so that our team can review the matter and determine an appropriate resolution.
If you are dissatisfied with a completed service, please contact Lumera Beauty Salon and explain your concern. Depending on the circumstances, we may offer a suitable resolution, service adjustment or other appropriate option.
Product returns or refunds may depend on the condition of the product, whether it has been opened or used, and the return conditions communicated at the time of purchase.
If you receive an incorrect or damaged product, please contact us with the relevant purchase details as soon as possible. The matter will be reviewed and an appropriate solution may be provided.
If a payment appears unsuccessful but the amount has been deducted from your account, please contact us with the payment details. We will review the transaction and help resolve any confirmed duplicate or unsuccessful payment issue.
Yes. Please contact us as early as possible so that we can update or release the appointment slot.
Yes. Rescheduling may be possible depending on available appointment slots.
Not necessarily. Refund eligibility depends on the type of booking, payment made and the applicable booking terms.
A no-show may affect any applicable advance payment or deposit where this condition was communicated during booking.
Where a refund is approved, it will normally be processed using the applicable payment method or process. The time taken for the amount to appear may depend on the payment provider or bank.
Please contact our team with your name, appointment or purchase details, payment information and a short explanation of your request. We will review the information and respond accordingly.
